Personnel planning with Scan and Go: Efficient personnel deployment in retail

Precise personnel planning is crucial for the smooth operation of Scan and Go systems. With BEEP! Scan and Go app reduce waiting times, optimize processes and deploy employees where they create the greatest added value. The result: lower personnel costs, satisfied customers and an efficient everyday market life.

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Needs assessment before and after the implementation of Scan and Go

Is state record

Start with a clear analysis of your current operating hours. Document peak hours, checkout frequency, and waiting times. This data forms the basis for evaluating your current workforce planning. An example: Between 4 pm and 7 pm, the average waiting time is 4 minutes per customer — a clear indication of capacity bottlenecks.

Should scenario with Scan and Go

With BEEP! Move parts of the payment process to mobile checkouts. Customers scan and pay directly at the shelf, while your staff focuses more on advice, product availability and service. In practice, this means a reduction of up to 25 percent of transactions per shift, depending on the app usage rate. Use historical POS data to create realistic demand forecasts and compare scenarios with and without Scan and Go.

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Role assignment and training structure

Clearly define roles

Assign specific responsibilities.
Ambassador app accompany new users during their first scan and explain functions directly on the shelf.
Troubleshooter help with incorrect scans, age checks or inquiries about payment processes.
These roles create security and promote acceptance among customers.

Training module for employees

Short theory units explain how the app works and processes, followed by practical training with realistic test situations. During the first week of rollout, on the job coaching actively supports your team. Feedback sessions after seven days help to clarify open questions and refine processes.

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Flexible work schedules and dynamic management

Real time monitoring

The BEEP! Dashboard shows live data on app usage, active checkouts and branch frequency. These key figures form the basis for short-term personnel decisions. Alarm functions provide information during peak loads, such as when scanning processes increase suddenly at lunchtime. In this way, shift planning can be adjusted in real time.

Long-term optimization

Analyze seasonal fluctuations and weekly patterns to regularly update personnel codes. As a result, resources can be planned proactively — for example, more app support during the holiday season or reduced cash shifts during quieter phases.

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Monitoring and feedback as a continuous task

KPI Tracking

Define clear key figures: average waiting time of less than two minutes per checkout, transactions per employee and hour, and app usage rate compared to overall frequency. These values show whether your personnel deployment is becoming measurably more efficient.

Employee feedback and continuous improvement

Short surveys after implementation provide information about ease of use and training quality. Quarterly workshops serve to exchange experiences and optimize processes. Monthly reports with recommendations for action support the adjustment of role profiles, training content and roster logics.

Conclusion: Efficiency and customer satisfaction through intelligent personnel planning

With BEEP! Scan and Go combine digital checkout processes with data-based personnel management. Through targeted analyses, training and flexible shift planning, you can minimize waiting times, improve customer satisfaction and increase the operational efficiency of your market.

Request a quote now and find out how BEEP! Makes your personnel planning smarter.