The seven most common questions about Scan and Go in-store and how to answer them

Customers react curiously, sometimes with brief questions. Who BEEP! Scan and Go, should explain the most important points precisely. The following answers are suitable for sales calls in the market, for an FAQ page and for a concise snippet in the SERP features.

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“How do I know that I paid correctly”

After payment, a digital receipt with time, items and amount immediately appears in the app. This receipt can be shown randomly when leaving and gives both customers and team security.

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“Can I just go out without anyone checking”

Use is your own responsibility; sample checks are also provided for. Visible information in the store and the ability to check ensure rule-compliant behavior, similar to ticket checks. As a result, the process remains fast and fair.

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“I'm not tech-savvy. Does it also work for older people”

Yes The BEEP! The app is clearly structured. Scan, pay, view receipt follow a logical sequence with easy-to-read buttons. Those who prefer to pay in cash will continue to use the classic cash register. Scan and Go complements the service and relieves staff.

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“What happens if I scan an item incorrectly”

The shopping cart is always visible in the app and can be corrected. Positions can be deleted or rescanned. If questions remain unanswered, the team can use the digital receipt to quickly understand which items have been paid for.

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“Can I also pay with cash”

Scan and Go only makes digital payments, for example with Apple Pay, Google Pay, credit card or SEPA. The regular cash desk is available for cash payments. In practice, this means freedom of choice depending on the situation.

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“How does the age check work for alcohol or tobacco”

As soon as an age-restricted item is scanned, the app notifies you. Employees visually check the ID and approve the purchase with a unique QR code. Only then is the checkout completed in the app. The process is simple, reliable and legally compliant.

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“And when I don't have a signal”

The app requires a stable connection via mobile network or WLAN. In most stores, existing coverage is sufficient. A small WLAN hotspot in the cash register or entrance area helps if there are visible dead zones.

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Start now

Request a non-binding offer and try out BEEP! Scan and go without conversion. The sales team receives short briefings, and customers see the benefits immediately.